Hours of work: 35 hours per week, Monday to Friday
Reports to: Chief Executive
Line Manages: No direct reports; some volunteer management
Closing date: 9 August at 10am.
Interviews: Will take place on 18 August.
Salary: £18,000 to £21,000
Scope and general purpose of the job:
To manage GCT's membership programme in an efficient, professional and proactive manner, in order to maximise the return for the Galapagos Conservation Trust.
MEMBERSHIP
• Manage the recruitment and retention of individual, joint, life and junior members for the Trust.
• Administer the membership database and ensure data and reports are accurate, kept up to date and used to best advantage
• Record and issue the relevant documentation for new and existing members in a timely and accurate manner, including:
o Potential visitors who have been to Galapagos
o New members
o Renewals
o Payroll giving members
o Park donors
o Individual, School and Group Tortoise Club members
• Produce regular statistical membership reports and, in discussion with the CEO, analyse trends and opportunities
• Work closely with the office based volunteers, and especially the Membership volunteer, managing them as necessary
• Explore ways to increase GCT's membership base beyond visitors to Galapagos
• Deal with membership and general enquiries in a timely and professional manner
• Manage and administer quarterly Gift Aid applications
• Seek out new ways to increase the return for GCT from both its membership scheme and members
• Manage and administer Tribute Funds
FINANCIAL
• Process GCT's Direct Debit and other payments accurately and within the permitted timeframe
• Produce GCT's monthly income reports
• Assist as required with GCT's wider fundraising, projects and events
PUBLICATIONS & INFORMATION
• Project manage the production of the biannual Tortoise Club newsletter to agreed deadlines and budget
• Ensure that the Membership and Kids sections of GCT's website are accurate and up to date
• Support GCT's work to increase awareness in the UK of the issues facing Galapagos
GENERAL
• Be aware of individual responsibility for health and safety of self and others in the workplace and to adhere to GCT's health and safety policies and procedures
• Portray the charity in a positive light at all times
• Undertake any other duties which may be required from time to time
• Be willing to work outside normal working hours - including attending or helping at evening or weekend events and overseas travel - if required
Person Specification.
ESSENTIAL
• Excellent IT skills. This includes ability to use all Microsoft Office Programmes to a high level of proficiency - in particular Word, Excel and Outlook
• Self motivated, with ability to work both quickly and accurately and prioritise work whilst ensuring that information is processed in both a meaningful and timely fashion.
• Proven knowledge and experience of working with databases and excellent data entry skills
• Accuracy and excellent attention to detail
• Excellent verbal and written communication skills, with competence and fluency in English
• Experience of working in a busy and varied office environment
• A proactive approach, able to work on own initiative as well as part of a small team
• Willingness to be flexible, creative and work within limited budgets
• A friendly and open approach, able to deal with colleagues, volunteers, donors and public enquiries in a positive and engaging fashion
DESIRABLE
• Experience of working in a voluntary sector and /or membership based organisation
• Experience of budgets and finance
• Experience of working with volunteers
• Proven interest in conservation
• Ability to speak Spanish
Click here to read and download Application Form Membership Officer .
